This Privacy Policy applies to Root.Money, its parent company, and affiliated entities, which are referred to in this Privacy Policy, as root ecosystem or we or us. This Privacy Policy applies to information we collect from users of our website at http://www.root.money, our online services, our Android and iOS mobile apps, recipients of our emails, or when you otherwise interact with us. It describes the data that we collect about you, and how we use, share and protect this data.
This Privacy Policy applies to you, the person accessing or using our Services on the Platform.
1.1 This Privacy Policy explains our approach to any personal data that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal data. This Privacy Policy also sets out how you can access and control your personal data.
1.2 When we talk about "personal data", we mean any information which relates to an identified or identifiable living individual. Individuals might be identified by reference to a name, an identification number, location data, an online identifier (such as an IP address) or to other factors that are specific to them.
1.3 This Privacy Policy is intended to assist you in making informed decisions when using the Platform. Please take a moment to read and understand it. It should be read in conjunction with our Disclaimer and our Cookie Policy.
1.4 This Privacy Policy only applies to the use of your personal data obtained by us, whether from you directly or from a third party. It does not apply to personal data collected by third parties during your communications with those third parties or your use of their products or services (for example, where you follow links to third party websites over which we have no control, or you purchase goods or services from those third parties).
2.1 If you have any questions about this Privacy Policy or want to exercise any of your rights, as set out in section 13 of this Privacy Policy, you can contact us by sending an email to hello@root.money
We collect and receive personal data using different methods:
3.1 Personal data you provide to us
You may give us your personal data directly. This will be the case when, for example, you sign up to open and use an account on our Platform, complete forms on our Platform, contact us with enquiries, subscribe to receive our marketing communications or provide feedback to us.
3.2 Personal data we collect using cookies and other similar technologies
When you access and use our Services in connection with the Platform, we will collect certain technical information about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies (see section 7 below for further details).
We collect and process personal data from the users who open an account on the Platform and the visitors who use, interact, access and browse our Platform, contact us with an enquiry through our Platform, submit a complaint through our Platform or use any services available on our Platform.
5.1 We use your personal data for the following purposes:
(a) Registering and accessing your account
We collect and maintain personal data, including full name, email address and telephone number and to set up a username and password, that you submit to us when registering for an account on our Platform.
We will use your personal data in order to process your application for an account, to identify you when you login to your account, to administer your account and contact you about your account.
Your access to and use of our Platform, including any secure member's area, is subject at all times to our Disclaimer.
Our legal basis for processing
It is necessary for us to use your personal data to perform our obligations in accordance with any contract that we may have with you for the Platform, or it is in our legitimate interest or a third party's legitimate interest to use personal data in such a way to ensure that we provide the relevant services requested by you and others in a secure and effective way.
(b) Customer service, general enquiries and expression of interest
Our Services on the Platform features a "Contact Us" page which invites you to submit general enquiries and a feature to express interest in opportunities.
When you make an enquiry or expression of interest, we will collect and process your full name, contact information (including email address and/or telephone number) and any other personal data that is relevant to your enquiry. We use this information to manage and respond to your enquiry or expression of interest.
Our legal basis for processing
It is in our legitimate interest to use your personal data in the ways described above to ensure that we are able to help you with your enquiry or expression of interest and provide a good standard of service to you.
(c) Surveys and feedback
From time to time, we will invite you to provide feedback about us and our Services on the Platform in the form of online surveys. We will collect and process your name and contact details (including email address, postal address and telephone number, as applicable) and any other personal data you choose to volunteer in your survey response or other feedback.
We use this information to help us to monitor and improve our Platform.
You can also voluntarily provide feedback by contacting our customer service team. Please see contact details at section 3 of this Privacy Policy.
Our legal basis for processing
It is in our legitimate interest to use the personal data provided by you so that we can improve our Platform and provide it in an effective way.
(d) Insight, analysis and retargeting through Cookies
We and our third party partners use cookies, web beacons, pixel tags and other similar technologies (which we generally refer to as "Cookies") to collect data from the device(s) that you use to access our Platform and emails that you receive from us.
When you browse our websites or use our mobile applications, we use cookies to store information about how you use these websites or mobile applications in order to improve the quality of service provided to you.
Please see our Cookie Policy for further information.
Our legal basis for processing
Where your data is collected through the use of Cookies we rely on consent to collect your data. However, we may rely on other legal basis when we use your personal data that has been collected via the use of Cookies for the purposes described in this section. Where we use this personal data to analyse how you use our Platform, it is in our legitimate interest to use your personal data in such a way to improve our Platform.
Where our use of your personal data requires consent, you can provide such consent at the time we collect your personal data following the instructions provided or by informing us using the contact details set out in section 3 above.
Our Platform may use certain cookies, web beacons, pixel tags, log files and other technologies. Please see our Cookie Policy to find out more about the cookies and other similar technologies we use, the purposes for which we use them and how to manage, block or delete them.
8.1 This Privacy Policy does not apply to your interaction with services provided by third parties. Our Platform may contain links to third party websites and services. When you use a link to go from our Platform to another website (even if you don't leave our Platform) or you request a service from a third party, this Privacy Policy shall not apply to the processing of your personal data carried out by the relevant third party provider.
8.2 Your browsing and interactions on any other websites, or your dealings with any other third party service provider, is subject to that website's or third party service provider's own rules and policies. We do not monitor, control or endorse the privacy practices of any third parties.
9.1 We will only share personal data with entities outside the root ecosystem when we are legally permitted to do so.
9.2 When processing your personal data, we may need to share it with third parties (including other entities within our group of companies) as follows:
(a) Third-party organisations that provide applications/functionality, data processing or IT services
(b) Issuers on our platform and/or their fund managers (where applicable) to allow them to comply with any applicable rules, laws and regulations (including any laws and regulations relating to anti-money laundering, countering the financing of terrorism, and tax reporting obligations), codes of practice or guidelines or to assist in law enforcement and investigations by relevant law enforcement agencies, regulatory authorities and other governmental agencies (including tax authorities), anywhere in the world;
(c) Payment providers and banks: We share personal data with third parties who assist us with the processing of payments and refunds.
(d) Auditors, lawyers, accountants and other professional advisers: We share personal data with professional services firms who advise and assist us in relation to the lawful and effective management of our organisation and in relation to any disputes we may become involved in.
(e) Courts, law enforcement or other government and regulatory agencies and bodies: We share personal data with courts, law enforcement or other government and regulatory agencies or other third parties as required by, and in accordance with, applicable law or regulation.
(f) Sharing with other third parties: Occasionally, we may receive requests from third parties with authority to obtain disclosure of personal data, such as to check that we are complying with applicable law and regulation, to investigate an alleged crime, or to establish, exercise or defend legal rights. We will only fulfil requests for personal data where we are permitted to do so in accordance with applicable law or regulation.
9.3 If we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party, we will disclose your information to such third party (whether actual or potential) in connection with the foregoing events (including, without limitation, our current or potential investors). In the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer, disclose or assign your personal data in connection with the foregoing events.
9.4 The above list is non-exhaustive and there may be circumstances where we need to share personal data with other third parties in order to operate the Platform.
10.1 In general, we will only keep your personal data for as long as is necessary for the purposes for which it was obtained and as required by applicable regulations and our records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud. We may then destroy such files without further Policy or liability.
11.1 All personal data is kept confidential and we take all reasonable measures to protect it from unauthorised or accidental access, processing or loss, by implementing appropriate physical, electronic and supervisory controls.
11.2 However, please note that we cannot guarantee that your personal data will not be compromised as a result of unauthorised penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
12.1 If you do not want us to contact you via electronic messaging – You may select the “unsubscribe” option in all our electronic communications with you. You may email us at hello@root.money for the below:
(a) If you want to be removed from our customer database
(b) If you believe we have inaccurate information about you and you want to correct such data
(c) If you wish to know what personal data we have on you in connection with your relationship with us and how your personal data has been used
(d) If you have any questions about this Privacy Policy, or our handling of your personal data, or your rights
12.2 It is important to note that we use personal data to provide you with the products and services you wish to use. Withdrawal of consent for the Exchange to collect, use or disclose personal data means that we may need to stop these activities. The absence of certain key personal data, including but not limited to your name, address, email and/or telephone contacts, personal identification numbers or banking information, may cause us to be unable to continue providing the relevant products and services to you.
13.1 We will update this Privacy Policy from time to time to reflect any changes or proposed changes to our use of your personal data. We may also make changes to comply with changes in applicable law or regulatory requirements.
(a) We will notify you by email of any significant changes to this Privacy Policy.
(b) We encourage you to review this Privacy Policy periodically to be informed of how we use your personal data.
This Privacy Policy was last updated on April 28, 2025.
© 2025 rootMoney. All rights reserved.
Disclaimer
Root.Money is operated by a Singapore-based entity, specializing in the tokenization of listed assets through our proprietary technology. We facilitate the offering of tokenized assets to investors, promoting trust and transparency. While we strive to offer investment opportunities that align with investor interests, Root.Money does not provide investment advice or recommend specific strategies. root.money is not a registered investment adviser or registered broker-dealer. We merely present available opportunities, and investors are encouraged to conduct their own research into the asset issuer's claims, legal structure, and associated risks. Root.Money, its parent company, and affiliated entities do not accept responsibility for any claims made by the asset issuer.
Root.Money, or its parent company, does not hold client funds. The underlying assets are always held in custody by the asset issuer, and any funds are directly transferred to the asset issuer.
Any materials provided are solely for informational purposes and should not be construed as an offer to sell or the solicitation of an offer to buy, or participate in any investment, nor as intended to provide, and should not be relied on for, investment, tax, financial, accounting, legal, regulatory or compliance advice. Investors must conduct their own due diligence and consult with financial, legal, and tax advisors before investing.
We make reasonable efforts to conduct due diligence on both the asset issuer and the assets before presenting these investment opportunities to potential investors. However, Root.Money, its parent company, and affiliated brands do not assume any legal liability or obligations regarding the returns, gains, or the legal structure of the asset issuer's company.
Investment opportunities are only available to qualified investors meeting specific criteria. The products and/or services described on this website may not be made available to you depending on, amongst others, your jurisdiction of residence and you meeting certain eligibility requirements as determined in the respective sole discretion of the relevant entity making available the desired product or service.
*All return percentages are indicative only — based on past performance or expectations. They are not guaranteed and do not constitute a promise of future performance.
By using this platform, you acknowledge that any investment decisions are made independently at your own risk.
